Emotions can be difficult to manage in the workplace. Calming a frustrated patron, assisting an impatient researcher, mediating an inter-staff conflict, answering the same question for the twentieth time with a smile—any of these situations might call for what researchers term "emotional labor." Researchers at Kent State University are conducting a study to learn about how librarians and library workers manage emotions in the workplace.
Click here to complete a short anonymous survey to assist with this research. They anticipate it will take approximately 15 minutes to complete.